Image via WikipediaIn an attempt to engage people that follow them on Twitter, Southwest Airlines did a "20,000th follower on Twitter" prize. The lucky winner was from New Mexico, and that person won a lot of travel-related promotional items branded with the Southwest logo.
This promotion was a success for two reasons. First of all, it engaged customers in a more social setting than television, print or a traditional website. Twitter, Facebook and other social networking outlets allow customers to virtually shake hands with companies they admire.
Secondly, it was just nice. They didn't HAVE TO do anything, but they did anyway, just to say, "Thanks." Often, there's no better reason for a company to do a giveaway; "just because" is a good reason to do promotions because customers often see it as a great big "hug," so to speak. And let's face it: everybody needs a hug every once in a while!